![]() ‘ ‘I spent 8 dollars on the dryer alone, because I had to go through three cycles, because the clothes would just not dry.’ to finish my laundry because of the stupid dryers,’ said freshman Allison Coelho, a psychology major. ‘I started doing my laundry at midnight, and it took me until 4 a.m. The Facebook group also directs students to the website, where students can report broken washers and dryers within their buildings. I never know what is going to work or what isn’t at any given time,’ said sophomore history major Hamza Dave Flanagan. Many stories included complaints about noisy or smelly washers and dryers, floods, the cost of the machine and way the number of cycles needed to get the job done. With 648 group members, many UMass students posted personal stories about difficulties with UMass’ washers and dryers. Sometimes they heat up, but they don’t spin. Sometimes the dryers spin, but then they don’t dry. The rest of the dryers are ventilated outside the buildings, but there are still other problems. And the dryers in the towers are ventilated into buckets filled with water. ![]() ‘The machines are really bad,’ said Faulkner. ‘When we heard that the laundry company’s contract was ending this year, we really put it upon ourselves to find out what problems students were having with the machines and how we could help remedy these problems when the next contract would be signed,’ he added.Īrea government officials, including Faulkner, Robertson and Thomas-Brown, created a Facebook group called ‘I’ve had enough of UMass laundry!’ in order to generate student feedback about the washers and dryers in UMass’ residential areas. ‘But I found out that there was nothing that could be done until the contract was up.’ ‘When I was a freshmen running for house council treasurer, I had wanted to investigate getting new machines because students have been citing laundry as a problem for quite a few years.’ said Faulkner. It is unclear whether the machines purchased in 1998 were new that year, if in that year they were old machines, and if since 1998 the machines have been replaced by newer models. ![]() These students hope that when the next contract is established, it includes the customer service guarantees they feel are missing. ![]() Christopher Faulkner, David Robertson and Stephen Thomas-Brown, of Southwest, Central and Northeast, respectively, are leading the movement to ensure that student issues with the current laundry machines are voiced and addressed to the committee. Also if a machine breaks down, then gets fixed but breaks down again within a certain period of time, it must be replaced. However, many area government leaders believe there are ‘key and missing’ clauses, like one insisting the company is responsible for fixing a washer or dryer in a timely manner if it is broken. In 1998, UMass contracted with Automatic Laundry, a company self-asserting to be ‘the leading provider of laundry equipment and management for apartments, military bases, colleges and other multi-housing laundry rooms.’ Whatever company is chosen, UMass hopes to contract with a company that will be responsible for ensuring that the on-campus washers and dryers all function properly, or if broken, are replaced in a timely fashion.įrustration with UMass’ washers and dryers is not unheard of ‘- in fact, for years students have been complaining about the malfunctioning machines. If this data is unavailable or inaccurate and you own or represent this business, click here for more information on how you may be able to correct it.This semester, the University of Massachusetts‘ contract with Automatic Laundry expires and a committee will decide on the company to contract with for next fall.Īutomatic Laundry is the company that has provided service and replacements for all the washers and dryers on campus for the past 10 years. VIEW ADDITIONAL DATA Select from over 115 networks below to view available data about this business. ![]()
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